CALL FRIEND

An internal tool that became infrastructure.

Call Friend began as a support utility I built while working in technical support. It organized troubleshooting information and gave agents a faster way to move through common technical and billing workflows.

The original application grew beyond a small team tool and became part of the daily support process for more than 500 agents over roughly four years.

Support knowledge built around the job.

• Separate technical and billing support workflows.
• Structured troubleshooting and reference content.
• Quick calculators and utilities for common agent tasks.
• Notes and workflow information designed for fast call handling.
• A searchable, centralized replacement for scattered process knowledge.

Recreated with the original spirit intact.

The portfolio demo is a ground-up recreation rather than a copy of proprietary production code or data. It demonstrates the same type of internal support experience using a simple, durable web stack.

Build for the people doing the work.

Call Friend is an early example of a pattern that has followed me throughout my career: find a repetitive operational problem, understand how people actually work, and build a tool that makes the process faster and easier to support.